Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

sekturina's avatar
sekturina
Helpful | Level 5
2 years ago
Solved

Selective sync - Showing all folders marked for sync, even though I previously unselected many.

Hi, I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selecti...
desktop
sync
windows
  • Geraldine Ward's avatar
    Geraldine Ward
    12 months ago

    Thanks Nancy,

    I kept taking off folders and got it so that it didn't need to sync. I believe reinstalling dropbox may have helped. I do plan to save files to a hard drive as I can't afford this happening again. I think some error happened, hopefully I have it fixed now. 

cs28's avatar
cs28
Helpful | Level 5
2 years ago

My team and I recently started experiencing this as well. Despite syncing only a subset of the folders, reopening the setting will show them all checked. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    cs28, can you also clarify the app version you’re running on your desktop app?

    • cs28's avatar
      cs28
      Helpful | Level 5
      2 years ago

      v202.4.5551

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi cs28, thanks for the info, could you get in contact with the support team directly for them to investigate this in more detail?

    • Geraldine Ward's avatar
      Geraldine Ward
      Helpful | Level 6
      12 months ago

      I am having this exact problem no matter how many times I uncheck a box in selective sync it makes no difference and when I go back in they all checked again. Did anyone at dropbox fix this problem for you? I can't open any files or applications so can't work. Put a support request in but no one has got back to me. What was the resolution to Vicker's issue please

       

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!