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sekturina's avatar
sekturina
Helpful | Level 5
2 years ago
Solved

Selective sync - Showing all folders marked for sync, even though I previously unselected many.

Hi, I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selecti...
desktop
sync
windows
  • Geraldine Ward's avatar
    Geraldine Ward
    12 months ago

    Thanks Nancy,

    I kept taking off folders and got it so that it didn't need to sync. I believe reinstalling dropbox may have helped. I do plan to save files to a hard drive as I can't afford this happening again. I think some error happened, hopefully I have it fixed now. 

sekturina's avatar
sekturina
Helpful | Level 5
2 years ago

Hi, Walter. The OS is the same and I don't recall uninstalling / reinstalling the Dropbox. There was no need. But it does update automatically I think. I am not sure when the issue first appeared, but I just noticed it recently when I wanted to change sync settings for some folders.

I started talking with your support team, hopefully they will be able to solve it.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots here too, lshaw22, I just @'ed you on the other thread as well.

 

Have you tried reinstalling the app (without uninstalling it first) at all, to see if it helps?

  • sekturina's avatar
    sekturina
    Helpful | Level 5
    2 years ago

    Before I managed to respond to customer support with screen recording and screenshots, sync settings menu changed with added "how do you want to store new files" options (screenshot).

     

    But more importantly, all unmarked folders in my sync menu are shown as unmarked again. Whoever did it, solved it. Hopefully it's the same for all other people with same issue.

     

     

    • sekturina's avatar
      sekturina
      Helpful | Level 5
      2 years ago

      How it was today, some 6 hours ago:

       

      Old problematic situation from 6 hours ago

       

      How it looks now (as it was supposed to be)

       

      New updated, as it was before the problem.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the additional info, sekturina. I’ve found your ticket in our system and left a note on your behalf. Our team should get back to you as soon as possible.

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