Forum Discussion

Steven L.27's avatar
Steven L.27
New member | Level 2
10 years ago

Selective sync does not load folders

OS: macOS Sierra 10.12 I am unable to use selective sync. I open Dropbox Preferences > Account and click on Change Settings for Selective Sync. Dropbox opens a window and it says "Loading more fold...
sync
michael s.167's avatar
michael s.167
New member | Level 1
10 years ago


"I am unable to use selective sync. I open Dropbox Preferences > Account and click on Change Settings for Selective Sync. Dropbox opens a window and it says "Loading more folders..." And it just stays there forever. It will not bring up my Dropbox folders to check or uncheck for syncing."

What he said.

This is super frustrating. I'm running macOS Sierra on a 2012 MacBook Pro Retina. Obviously a Dropbox bug if it's happening on Windows, El Capitan and Sierra. They need get on this, stat. Is there a phone number to call Dropbox? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!