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John A.14's avatar
John A.14
New member | Level 1
11 years ago
Solved

Selective Sync not showing all folders

Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.

  • We had same problem. Here is solution

     

    1. Log in to www.Dropbox.com using your web browser.
    2. Click on your name at the top right corner of the page.
    3. Click on "Settings".
    4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.

    5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

    https://www.dropbox.com/download

57 Replies

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  • JimLudden's avatar
    JimLudden
    Explorer | Level 3
    9 years ago

    Been using Dropbox for years from my Mac. Now hooked old Windows7 machine and I can see three of my folders but not the fourth, which is my current project.

    No clue why.  If it were a synch issue, I would expect to have a message indicating that synch (with Win machine) was in progress.

  • Jottlas's avatar
    Jottlas
    New member | Level 2
    9 years ago

    And we had a colon ":" in a folder name causing that folder not to appear or sync in Windows. I removed the colon and now its visible and syncs beautifully.

  • ThorDAN's avatar
    ThorDAN
    New member | Level 2
    9 years ago

    I solved the issue by changing the name of the master directory not being synced on the webpage. hope it also works for you.

  • gmcall's avatar
    gmcall
    New member | Level 2
    8 years ago

    This worked for me too, which is bizzarre, because I have a few folders in my DropBox with a hyphen in the folder name. It just was affecting this new folder that I'd added to my DropBox which wasn't showing up. Replacing the '-' with a '_' did the trick. Thanks!

  • Bella2511's avatar
    Bella2511
    New member | Level 2
    7 years ago
    Legend! this was my problem - a little too much punctuation! Thanks for the tip - I'm not sure I would have worked that out on my own. B
  • Michaelphotog's avatar
    Michaelphotog
    Explorer | Level 4
    5 years ago

    I have the same problem. Can't download the folder (too big), can't share it with myself, can't add to my Dropbox. Yet there it is sitting there online.

     

  • lmarnott's avatar
    lmarnott
    New member | Level 2
    5 years ago

    Hi guys i found that any folders that finished with a full stop ---  . --- would not sync. I suspect that explorer figured that it was a file without a file extension and would not show it.

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