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Matthew G.11's avatar
Matthew G.11
Explorer | Level 3
3 years ago

sending dropbox attachment on iphone

Hi there   on my iphone 13 pro when i send an email i double click on email message and then click attach file but then when i click on dropbox on locations nothing happens. This hasnt happened bef...
Mobile
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Matthew G.11, thanks for bringing this to our attention.

 

Could you try temporarily disabling the Dropbox from the Locations, rebooting the device, re-enabling it and see if you can access it again?

 

Are you using cellular data or a WiFi network to access the internet?

 

This will help me to assist further!

Matthew G.11's avatar
Matthew G.11
Explorer | Level 3
3 years ago
Hi
I disabled and enabled ie pressed button so went off green and then repressed so went green but still no luck. Is that what you mean?
Happens on Wi-Fi and data
Kind regards
Matt
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to jump in here, Matthew G.11.

     

    Are you using the Email app on your iPhone, or a specific email app, like Gmail, etc. to send your emails?

    • Matthew G.11's avatar
      Matthew G.11
      Explorer | Level 3
      3 years ago
      I have email on my iPhone ie hotmail / my work 365 and am composing emails and can’t seem to attach anything from Dropbox .
      Kind regards
      Matt
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Is there a specific app you're using? Is it the Apple Mail app, the Microsoft Outlook app, or another app when accessing your inbox?

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