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BA47's avatar
BA47
New member | Level 2
20 days ago

Email attachments to Dropbox not working

I have set up the option to email attachments to my Dropbox folder and have tried several times and from different email addresses but nothing is ever showing up in the designated Dropbox folder.

Any help with this would be gratefully received!

emails
upload

5 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    20 days ago

    Hey BA47 - sorry to hear you're having issues with this. 

    Can you confirm that you're referring to the feature outlined here? 

    Any additional information and clarifications are more than welcome! 

    • BA47's avatar
      BA47
      New member | Level 2
      20 days ago

      It is, Walter... however on your link, I saw that MacMail isn't supported which is what I was using.

      I have tried through my phone, not on Mac Mail and that seems to be working now.

       

      Thank you

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    20 days ago
    BA47 wrote:

    I have set up the option to email attachments to my Dropbox folder ... but nothing is ever showing up in the designated Dropbox folder.

    Are you sending the message directly to the Dropbox-generated email address, or are you using a forwarding email? It will only work if you send the message directly to the email address generated by Dropbox.

    • BA47's avatar
      BA47
      New member | Level 2
      20 days ago

      Yes, I have been. It seems it's a Mac Mail issue rather than the feature not working. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        20 days ago

        I'm glad we managed to clear this out and thanks for your updates on this BA47 

        Let us know if anything else comes up! 

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