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Forum Discussion
Share email not sending to single email on our domain.
There is a user on our domain that does not receive drop box share emails (from no-reply@dropbox.com). This works fine for other users, but not for REMOVED
When I checked our mail security platform, there was nothing that was blocked. Further, the user can receive emails from other external emails just fine. If, for example, I send to REMOVED, which does not exist in our system, I see the blocked email in our mail security. It seems like [email removed as per Community Guidelines] is blocked on the dropbox side of things.
5 Replies
- Megan
Dropbox Staff
Hey mprodywus, welcome to our Community!
When you mention "share emails" do you mean emails prompting the user to join a shared folder or something different?
Are you using a personal email address, or a work/business domain? Have you also checked your spam folder for any Dropbox emails, and added no-reply@dropbox.com to your email contacts?
Let me know!
Hello Megan,
I mean the feature to share a document with a person by entering their email address as the target to share with. The user does not receive the email. There is no attempt in our logs. This is a work email system that I control. I am looking at the email logs where every attempted email is seen, including for email addresses that do not exist. There are no emails that are blocked or failed to this user, and if I add a 2 to their email address when sharing, I see the failed email to that nonexistent email address in the logs. There is already a rule to allow no-reply@dropbox.com.
