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Ceders17 's avatar
Ceders17
Explorer | Level 3
8 months ago

Shared files sent to me, but now I can't locate them. Is it due to my storage space?

  I have a rather unique question regarding someone (a few months back) sending me or allegedly sending me 6 video files that, combined, equaled about 7 or 8 GB. I have the Basic plan which only a...
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Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi Ceders17, 

If they sent you the files worth 8GB but you only have up to 3.5GB space allowed in your Dropbox account, to be able to resume syncing and be able to have access to the shared files, You can upgrade to any of our paid plans , you can do the month for now to make sure that you have all the files syncing back up before you make a decion.  You can visit our website at : http://www.dropbox.com/plans  or you can proceed with the check out by clicking this link : www.dropbox.com/buy/plus

 

Thank you 

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