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Ceders17 's avatar
Ceders17
Explorer | Level 3
5 months ago

Shared files sent to me, but now I can't locate them. Is it due to my storage space?

  I have a rather unique question regarding someone (a few months back) sending me or allegedly sending me 6 video files that, combined, equaled about 7 or 8 GB. I have the Basic plan which only a...

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