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Ceders17 's avatar
Ceders17
Explorer | Level 3
5 months ago

Shared files sent to me, but now I can't locate them. Is it due to my storage space?

  I have a rather unique question regarding someone (a few months back) sending me or allegedly sending me 6 video files that, combined, equaled about 7 or 8 GB. I have the Basic plan which only a...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

It would be best to check with the person who shared those files with you in the first place as they might be able to find them from their end Ceders17 ​ 

Let  us know if you have anything else to ask in the meantime. 

Ceders17 's avatar
Ceders17
Explorer | Level 3
5 months ago

Hello Walter 

Thank you for the suggestion. However the supposed sent videos were reported to me by a third party, apparently not the sender. The sender wasn't identified and I assume no longer exists?

Thanks again.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    If you have no evidence on your Dropbox account, or in any emails from Dropbox, showing that you were sent files, then it could mean that you didn't receive anything from a user using the Dropbox interface.

    As you can't contact the sender of the files, there wouldn't be any other way to determine what was sent to you, and how they sent the files.

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