Shared pdf displays other characters

Question

Hi, if I send a link for a PDF doc the other&nbsp;&nbsp;party see's weird characters instead of the sentances

Megan · Answer

Hey Kwiebus, let's jump right into this!
&nbsp;
I'm guessing that if you try to preview the same .pdf document on your end, you don't face any issues, right?&nbsp;
&nbsp;
Which platform do the recipients use, when trying to open the file?&nbsp;
&nbsp;
Can you try to open the same document, using an incognito tab on your browser -where you're not signed into the account- to check if you get the same results?&nbsp;
&nbsp;
Let me know more!

Kwiebus · Answer

Hi Megan,&nbsp;Thx for the answer!I got to know it only shows on preview, if somebody downloads it appears to be normal. They tried it on Chrome and Safari

Hannah · Answer

Hey Kwiebus, sorry to jump in here.
&nbsp;
Just to confirm, do the sentences in the original file contain any special characters?

Kwiebus · Answer

Nope, just normal text.

Hannah · Answer

Thanks, Kwiebus.
&nbsp;
Are you still having the same issue today?
&nbsp;
If so, can we send you an email, to take a closer look?

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Shared pdf displays other characters

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