Forum Discussion

atcinla's avatar
atcinla
Explorer | Level 3
2 years ago

Sharing a Folder that you can Save into your Dropbox

Hi, im not sure what happened with these new updates but before my photographer would share the folder with me and I was able to save that whole folder into my dropbox. He would send me "view" link a...
FAQ
Share
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If you've already been in contact with the support team directly, then there wouldn't be anything else I could add onto their comments, since they would have more access to investigate this matter in more detail.

atcinla's avatar
atcinla
Explorer | Level 3
2 years ago

They were unable to answer my questions, they just wasted my time asking for screenshots and had nothing to say. The people who send me links also contacted support and they couldn't help them. I just got a link from someone else and it says "SAVE TO DROPBOX" so obviously there are some settings that MY LINK SENDERS dont have it set up but nobody can tell me what settings are those so they could change it. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey atcinla, happy Monday.

     

    Can you please request the desktop version of the Dropbox Community page on your mobile browser, in order to see the camera button, to upload a screenshot of what you see when you open one of those links?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!