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Forum Discussion
Sharing Dropbox link from file explorer, recipients can't access
Hi
Ive recently changed dropbox accounts and it was working well beforehand.
I have a drop box folder with building plans etc. I go into dropbox via windows file explorer and usually right click the folder and select 'copy dropbox link'.
I then revert back to my email and add who I want to send the link to and paste dropbox link. This works well via my desktop and mobile app.
However the people I have been sending it to cant access or open for some reason.
Ive tried 'sharing' the folder but it appears the recipients need to download dropbox to access.
Im on business plus plan
Any help would be appreciated
Thanks
8 Replies
- Walter
Dropbox Community Moderator
Hey MRG Property - sorry to hear you're having issues with this.
Are you sharing the link with view-only or edit rights in the first place?
When you say that the people you're sending the link to are having issues with opening it, could you clarify if they're getting any particular error?
If so, I'd appreciate a screenshot too.
Also, are these people members of your team or do they have their own, individual Dropbox accounts?
Let us know more and we'll take it from there.
Walter
I believe view only rights.
These people are not members of the team and most do not have their own dropbox accounts.
I recently changed from a personal account to a business plus account. Previous it would work but now doesnt. It seems people have to download dropbox.
Rory
- Walter
In that case, your collaborators should be able to by-pass the prompt to download the Dropbox app, Rory. Could you send us a screenshot of the message or the last screen they can get to?
- Sorry how do i send screen shots
- Walter
You can attach screenshots to your reply through the camera icon within the reply box MRG Property
If you're on a mobile device, you might need to request the desktop version of the page to bring the button up.
These two screen shots were from someone without dropbox off their phone.
I got another screenshot that I cant post for some reason that states
'Request access'
'You dont have access to this content. Your signed in as .......'
They then request access and it wont allow me to approve access.
Rory
- Walter
Could you ask them to try another browser as a test and let me know if they get the same results, Rory?
