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traceylees's avatar
traceylees
New member | Level 2
3 years ago

Sharing: Failed to load sharing screen, could not retrieve sharing information

When I try share any folder I get this error pop up as soon as click on share or invite to folder.  I have tried on the dropbox mobile app, on may Macbook and on desktop Mac.  Tried in both Chrome a...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi everyone, thank you for reporting this issue.

 

Our engineering team is currently looking into this matter to resolve it as soon as possible.

 

We appreciate your patience on this matter. 

  • C A Photo's avatar
    C A Photo
    New member | Level 2
    3 years ago

    I am having the same issue with my DropBox app and it’s been going on for a month or more. Is there any resolution in sight?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to hear this, C A Photo. Can we log a ticket for you instead, and look into this internally?

      • C A Photo's avatar
        C A Photo
        New member | Level 2
        3 years ago
        That would be great. Do you need any additional information?

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