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traceylees's avatar
traceylees
New member | Level 2
3 years ago

Sharing: Failed to load sharing screen, could not retrieve sharing information

When I try share any folder I get this error pop up as soon as click on share or invite to folder.  I have tried on the dropbox mobile app, on may Macbook and on desktop Mac.  Tried in both Chrome a...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Rodger P, hope you’re doing well. 

 

Just to clarify, is this happening on all of your devices/browsers, in general? Or is there a platform that seems to be working properly?

 

Can you please send me a screenshot of the error you’re getting? I’d like to have a visual, and investigate further.

Rodger P's avatar
Rodger P
Explorer | Level 3
2 years ago
Hi Nancy -
This is happening on iOS 16.2.2, iOS 17 on iPhone and iPad, and on Desktop PC running Windows 11. Where do I send the screenshot?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there! You can attach your screenshot in this thread by clicking on the small camera icon above your message box, right before you post your reply on the forum. 

     

    As for your devices, can you try clearing the cache of the Dropbox app on one of your mobile devices, and then reinstalling it there? I’d like to see if that’ll help at all.

    • Rodger P's avatar
      Rodger P
      Explorer | Level 3
      2 years ago
      I am on my mobile. Struggling to find the camera icon
 I am typing in the content box but I only see the thumbs up and likes counter above the box.

      I tried clearing the cache and also reinstalling with no success.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for giving this a go! Sorry to hear it didn’t work.

         

        As for the screenshot, can you try uploading it via your desktop instead? 

         

        Let me know, if you still can’t see the option from there.

  • vak8238's avatar
    vak8238
    New member | Level 2
    2 years ago

    Same. It's awful. I don't understand how dropbox still popular given basic things like sharing a folder a headache 

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