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Forum Discussion

madman73's avatar
madman73
New member | Level 2
10 months ago

Sharing files doesn't work for another person. It redirects them on the web.

Hello, I have a Mac the person I shared a file has Windows. When he tries opening shared files he can't, he says when he clicks of the file it has the web sign and doesn't open.

T/hank you

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    What type of files? Does he have a suitable program to open them?

    • madman73's avatar
      madman73
      New member | Level 2

      PDF files. He has Windows, but he doesn't have issues opening shared files from other people, just mines.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey madman73, I hope you're doing well! 

         

        What steps did you follow on your end, in order to share the file with the other person? 

         

        I'm trying to identify if you used a shared link, shared the file directly or if you did it using a different method. 

         

        Also, when the person is re-directed to the web, what do they see there? 

         

        Let me know more!

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