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Forum Discussion
Mike4500
3 years agoExplorer | Level 3
Sharing is not working after I hit send
Why are the recipients not receiving my shared files?
Jackson
Dropbox Staff
3 years agoHello Mike4500, sorry to hear about your sharing issue.
Since Dropbox has a few different ways to share files (Shared folders, Dropbox Transfer, Shared links), can you please send me the steps you take to share the files?
Thank you!
- Mike45003 years agoExplorer | Level 3
I think I clicked Share, then selected Dropbox Transfer, clicked Create Transfer, clicked Send email in blue box, entered the recipient's email address and a brief message and lastly I clicked the blue SEND button. Thank you.
- Jay3 years ago
Dropbox Staff
Hi Mike4500, thanks for bringing this to our attention.
Is the Transfer still active on your Dropbox account itself? Have the other users checked their spam folders in case the email went there?
Could you ask them to add no-reply@dropbox.com to their contacts list and try sending the transfer again?
This will help me to assist further!
- Mike45003 years agoExplorer | Level 3
I have done all that and it still does not work
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