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Mike4500's avatar
Mike4500
Explorer | Level 3
3 years ago

Sharing is not working after I hit send

Why are the recipients not receiving my shared files?
Dropbox Transfer
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Jackson's avatar
Jackson
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hello Mike4500, sorry to hear about your sharing issue.

 

Since Dropbox has a few different ways to share files (Shared folders, Dropbox Transfer, Shared links), can you please send me the steps you take to share the files?

 

Thank you!

  • Mike4500's avatar
    Mike4500
    Explorer | Level 3
    3 years ago

    I think I clicked Share, then selected Dropbox Transfer, clicked Create Transfer, clicked Send email in blue box, entered the recipient's email address and a brief message and lastly I clicked the blue SEND button.  Thank you.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Mike4500, thanks for bringing this to our attention.

       

      Is the Transfer still active on your Dropbox account itself? Have the other users checked their spam folders in case the email went there?

       

      Could you ask them to add no-reply@dropbox.com to their contacts list and try sending the transfer again?

       

      This will help me to assist further!

      • Mike4500's avatar
        Mike4500
        Explorer | Level 3
        3 years ago

        I have done all that and it still does not work

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