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Forum Discussion
Sharing is not working after I hit send
Why are the recipients not receiving my shared files?
Jackson
Dropbox Staff
Dropbox StaffHello Mike4500, sorry to hear about your sharing issue.
Since Dropbox has a few different ways to share files (Shared folders, Dropbox Transfer, Shared links), can you please send me the steps you take to share the files?
Thank you!
I think I clicked Share, then selected Dropbox Transfer, clicked Create Transfer, clicked Send email in blue box, entered the recipient's email address and a brief message and lastly I clicked the blue SEND button. Thank you.
- Jay
Hi Mike4500, thanks for bringing this to our attention.
Is the Transfer still active on your Dropbox account itself? Have the other users checked their spam folders in case the email went there?
Could you ask them to add no-reply@dropbox.com to their contacts list and try sending the transfer again?
This will help me to assist further!
I have done all that and it still does not work
