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Reny1105's avatar
Reny1105
Explorer | Level 4
2 months ago
Solved

Disable download for shared links not working.

I have my downloads disabled for a shared link.

Whenever I test the link to another email, the download option is still there and able to be used.

I just upgraded to the business, and I pay to use this feature on Dropbox, and for it not to be working is very frustrating. I've tried logging out from my

Dropbox account, used several browsers,and used different emails, but NONE of them worked.  Please advise!

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  • CaraDBX's avatar
    CaraDBX
    2 months ago

    Reny1105​ Could you double check that the link you are sharing is a link for viewing? Shared links where people with the link can view the folder can have downloads disabled, but shared links to folders with can edit permissions cannot restrict downloads.

7 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago
    Reny1105 wrote:

    Dropbox account, used several browsers,and used different emails, but NONE of them worked.  Please advise!

    Do you have Dropbox installed on your device? If so it detects that its 'you' and as such gives you the full rights to it. 

    Take the link and put into an incognito window and it should work fine :)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Reny1105, thanks for posting here!

    Did you try what Mark suggested above? Just wanted to check in and see if you're still facing the same issue.

    Keep me posted!

  • Reny1105's avatar
    Reny1105
    Explorer | Level 4
    2 months ago

    Yes, I did it as mentioned. Also, I asked my friends to look at it, and they still have the issues. 

    My friends can download them. 

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi Reny1105, thanks for the message. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

  • CaraDBX's avatar
    CaraDBX
    Icon for Dropbox Engineer rankDropbox Engineer
    2 months ago

    Reny1105​ Could you double check that the link you are sharing is a link for viewing? Shared links where people with the link can view the folder can have downloads disabled, but shared links to folders with can edit permissions cannot restrict downloads.

  • Reny1105's avatar
    Reny1105
    Explorer | Level 4
    31 days ago

    Thank you all for the advice!

    CaraDBX, your advice worked! 

     

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hi Reny1105​ and welcome to the Dropbox Community. I am glad to see your shared links issue has been resolved thanks to our Communities amazing advice. 

    On a separate note, I’m Theresa, one of the Community Managers here at Dropbox. 👩‍💻 I’d love to hear how you use Dropbox in your daily life and sure if you're open to sharing, I’m all ears👂.

    I’m always fascinated by different workflows. Who knows? Your insights might lead to helpful tips to boost productivity or even spark ideas we can share with our internal team💡.

    T 😺 (Dropbox Community Manager)

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