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MFRuckuss's avatar
MFRuckuss
New member | Level 1
9 months ago

Slow upload speeds, but I know it's not my connection.

I'm getting extremely slow upload/sync speeds. I know it's not my connection as I'm getting 900mps upload. I rely on dropbox for my business and it's causing me to not be able to transfer files by my...
Mac
sync
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey MFRuckuss, thanks for all the detailed info!

Could you also send me a screenshot of your Speedtest results?

Can you try to upload a file using our website, and also add it inside your Dropbox folder? Once you do, let me know if the speed remains the same on both of them, or not. 

Is the main computer also connected via WiFi, or using a network cable?

If I were you, I'd try quitting all open apps from the system tray, aside from Dropbox, and try adding a file to the Dropbox folder to see if the speed improves. 

Mfruckus's avatar
Mfruckus
Explorer | Level 3
9 months ago

speed on both app and browser are slow. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey MFRuckuss - thanks for the update on this and the screenshot of your speed test too.

    Did you try rebooting your computer and/or internet router since you first noticed this?

    If you did and this is still an issue, let us know and we'll reach out via email to investigate further if needed. 

    • MFRuckuss's avatar
      MFRuckuss
      New member | Level 1
      9 months ago

      Yes I’ve tried all of this. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    I see, thanks for clarifying that for me MFRuckuss 

    Now, if you'd like to delve a tad deeper into this issue, we can send you an email from our end. 

    To do so, I'll just need you to clarify if you'd like us to use the email addrss that's linked to the MFRuckuss account or the Mfruckus instead. 

    Thanks again. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey MFRuckuss, before we send you an email, I wanted to let you know that there's a new version of the Dropbox desktop app out, v. 220.4.4126.

        Can you check if the app has been updated on your computer?

        Also, keep in mind that if we need to email you, we will need to use the email address associated with the account that has the issue.

        So, are you having this issue on your MFRuckuss account or your Mfruckus one?

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