Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

syntrak's avatar
syntrak
Explorer | Level 3
2 years ago

Slow Uploads Speeds on 1GB Dedicated Leased Line

I am experiencing less than 10MB/s upload on a connection which I have 1GB dedicated.  I can confirm the upload speed of my connection to any other server or speedtest is 1GB when testing. I have...
desktop
sync
syntrak's avatar
syntrak
Explorer | Level 3
2 years ago

If thats the case as you say, then why on the weekend I saw 102 MB/s and now its currently uploading at 1.8MB/s ?

 

If I am uploading 90GB of data to another internet based server (not Dropbox), it will take me 12 minutes on my 1GB leased line.

 

Definitely something strange going on server side with Dropbox. Who in Drobox would be able to examine the connectivity server side and analyse the exact issue?

 

Thanks!

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi again, syntrak!

 

What Rich mentioned above is correct. 

 

Also, if you’re seeing 100 MB/s of speed one day and not the next, then this is most likely not an issue on Dropbox’s side. 

 

However, if you want our support team to check this further, you can open a ticket with them via this page. If you do this, don’t forget to send us your ticket number here as well, so that we can leave an internal note to our team. 

 

Thanks.

  • syntrak's avatar
    syntrak
    Explorer | Level 3
    2 years ago

    Hi there

     

    Support ticket is: 22286168

     

    Speedtest is showing 900 Mb/s and down. No issues on any server.

     

    Dropbox has slowed down to a snails pace now, 3 Kb/s.....

     

    Please see what you can do?

     

    Thanks!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi syntrak, thanks for the ticket ID. I can see it's been forwarded to a specialist team, who will investigate this matter in more detail on their end.

       

      I've added your comments onto the ticket so that they are aware you've been in contact on the Community.

      • syntrak's avatar
        syntrak
        Explorer | Level 3
        2 years ago
        I have heard nothing from anyone at Dropbox. The speeds are still rediculously slow.

        Do I have to start searching for a viable alternative to Dropbox? I hope not!
  • syntrak's avatar
    syntrak
    Explorer | Level 3
    2 years ago

    Im also noticing that large folders won't move to a new location within Dropbox, when using etc web browser. 

     

    Status says moving, but it doesn't complete. Folder contains 500-800GB of data.

     

    Any ideas as to why this is?

     

     

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!