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Smart Sync has disappeared from context menu
In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this? I have tried all of the solutions that I can fin...
Aegon wrote:
In my Dropbox folder in Finder, I right click on a folder/file and I no longer have the option for Smart Sync. Has anyone found a solution to this?
You still have the options and they're visible in your screenshot. Dropbox has just renamed them in the more recent versions. Local is now shown as Make available offline and Online-only is now shown as Make online-only. They're no longer listed in a separate sub-menu.
I’d like to understand this clearly:
Has the latest version of macOS and Dropbox app returned the Smart Sync function, where a file I’ve made available online-only is been downloaded in the background if it’s accessed in a third-party app like part of a, lets say an Adobe InDesign file as a link to a JPEG image?
I’ve not upgraded my M1 MacBook Air to macOS 12.3 as this support page still after half a year still suggests Smart Sync feature still IS NOT available in newer macOS versions: https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support.
As I no longer find any mention of Smart Sync function on Dropbox website, and that support page suggests the old way of supporting third-party apps no longer work, I’m left with a conclusion Dropbox no longer serves me the way it has, and I have to reconsider any more paying for the subscription.
Has the latest version of macOS and Dropbox app returned the Smart Sync function, where a file I’ve made available online-only is been downloaded in the background if it’s accessed in a third-party app like part of a, lets say an Adobe InDesign file as a link to a JPEG image?
I’ve not upgraded my M1 MacBook Air to macOS 12.3 as this support page still after half a year still suggests Smart Sync feature still IS NOT available in newer macOS versions: https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support.
As I no longer find any mention of Smart Sync function on Dropbox website, and that support page suggests the old way of supporting third-party apps no longer work, I’m left with a conclusion Dropbox no longer serves me the way it has, and I have to reconsider any more paying for the subscription.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey heikkipekka, thanks for taking the time to post here.
This concern is only impacting our customers on macOS 12.3 and above.
Any customer that's running macOS 12.3 and below, will still have full functionality of the feature.
All apps should be able to access online-only content as macOS 12.2 devices and below.
And of course, we're currently working on fully supporting macOS 12.3 and above, as mentioned in this article.
Hi Hannah,
It is nice that this issue only affects people who have updated their MacOS at some point since mid-January, when OS 12.3 was released. I assume that this means that, unfortunately, 97% of Mac users still have this problem. It is unacceptable that Dropbox is still running a year behind the times--and is a year late delivering one of the key features Dropbox users are paying for.
There have been promises of this feature being restored for Mac users for ages, with no date certain ever provided and no promised results ever delivered.
When does Dropbox expect this feature to return? Also, what sort of compensation is Dropbox able to provide for this sustained loss of functionality to those of us who for those of us who have, in good faith, taken Dropbox at its word that this functionality will be returning imminently, month after month?
- Josh,
We’re been silly. Of course the blame is on us waiting (and paying) for YEARS for Smart Sync to return.
I think it’s just time to move on and unsubscribe Dropbox. Sorry to come to that conclusion. Sad.
