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leoheck's avatar
leoheck
Helpful | Level 6
4 years ago
Solved

[Solved, Ubuntu 22.04] Dropbox is always "Connecting..."

Hi, Dropbox tray icon says it is "Connecting..." forever.

 

I cannot see the list of the latest modified files as it used to show or use the tray, actually.

 

I am using Linux Ubuntu 22.04 (but it like that since the 19.10, I suppose)

 

 

The currently installed version of Dropbox is 149.4.4568

 

I also don't have the "Early releases" enabled as you can see in the following screenshot. 

 

I also tried to remove `.dropbox` and `.dropbox-dist` manually to reinstall them cleanly.

You can check the date and time it was reinstalled here.

 

 

 

desktop
Linux
sync
  • leoheck's avatar
    leoheck
    4 years ago

    Hey folks,

     

    I found an extension that solves this issue for me. It worked immediately as soon as I installed the extension. No reboot or logout was required.

    I just have to point out I am using Ubuntu 22.04.

    https://extensions.gnome.org/extension/615/appindicator-support/

     

    I was and still also using this extension to display old tray icons. Maybe it is also important.

    https://extensions.gnome.org/extension/2890/tray-icons-reloaded/

     

    Now I am happy again, here is the proof to make you happy too.

     

    Mod note: 

    Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later.

     

    We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time.

     

    You can learn more about our supported distros for Linux here.

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  • slabadabada's avatar
    slabadabada
    New member | Level 2
    2 years ago

    I do appreciate @leoheck's proposed solution, but it doesn't work for me and other members of this forum, so please un-tag it, this is not a solution.
    I also take into account the passive pushbacks by dropbox's representatives:
    - "did you use the latest version?"
    - "do you have a firewall?"
    I'm surprised they are not asking us to restart our machines.
    This attitude only helps Dropbox buy time while not actually fixing anything.

    I'm still stuck with this "connecting" status, and I've decided to dedicate the time needed to setup a Dropbox-free solution.
    It won't be easy, but it should be easier than to depend on Dropbox for anything other than charging a monthly fee.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there slabadabada - sorry to hear you're having issues with this.

     

    Could you please let us know your device's OS version and send us a screenshot of the app's exact status and version as shown in your menu bar/system tray?

     

    Any additional information is more than welcome! 

  • le_avion's avatar
    le_avion
    Collaborator | Level 8
    2 years ago

    Here is the problem: I already went this route multiple times before, submitting all the requested information to no avail. This is why I gave up on Dropbox and moved on.

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