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[Solved, Ubuntu 22.04] Dropbox is always "Connecting..."
Hi, Dropbox tray icon says it is "Connecting..." forever.
I cannot see the list of the latest modified files as it used to show or use the tray, actually.
I am using Linux Ubuntu 22.04 (but it like that since the 19.10, I suppose)
The currently installed version of Dropbox is 149.4.4568
I also don't have the "Early releases" enabled as you can see in the following screenshot.
I also tried to remove `.dropbox` and `.dropbox-dist` manually to reinstall them cleanly.
You can check the date and time it was reinstalled here.
Hey folks,
I found an extension that solves this issue for me. It worked immediately as soon as I installed the extension. No reboot or logout was required.
I just have to point out I am using Ubuntu 22.04.
https://extensions.gnome.org/extension/615/appindicator-support/
I was and still also using this extension to display old tray icons. Maybe it is also important.
https://extensions.gnome.org/extension/2890/tray-icons-reloaded/
Now I am happy again, here is the proof to make you happy too.
Mod note:
Please note that Dropbox is only supported on vanilla builds of Ubuntu 14.04 or later, or Fedora 21 or later.
We don't officially support forks or variants of these operating systems, or other flavors of Linux at this time.
You can learn more about our supported distros for Linux here.
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I also have the exact same issue as le_avion and alanpmuscat. I have a Dell XPS with Pop!_OS 22.04 LTS. I recently switched from paid iCloud to paid Dropbox specifically for the Linux app / support. It's disappointing to see the circular loop here between the forum and service team. Hoping this gets resolved.
le_avion thanks for the feedback even though it is bad news.
@Dropbox I have exactly the same issue as le_avion. I have two machines, one with Pop!_OS 20.04 LTS and another with Pop!_OS 22.04 LTS. The issues are occurring on the latest version 22.04 LTS.
To reiterate:
(1) Sync is working well on both versions.
(2) I can connect to the Dropbox website fine and that works well on both machines.
(3) On the 22.04 LTS machine the taskbar app is showing always "Connecting" and no information/statistics regarding usage at all. <== THIS IS THE ISSUE!!
Please, please solve this for us.
This is absolutely ridiculous.
Me and the agents keep going back and forth via email and now the agent closed the case as resolved when it is in fact not resolved.
How hard is it for your support team to do what support teams are supposed to do: do a clean install of Ubuntu 22.04 LTS and of POP OS 22.04 LTS and test it for themselves. Instead they keep asking questions like "try to connect to another network" (as if people have access to multiple networks) to "help pinpoint" the problem. They keep asking me to see if I can access your website ignoring completely the information I gave them that (1) yes, I can access the web site and (2) that sync works but the status doesn't change from Connecting... and no stats are being displayed and (3) that I have 3 computers: Windows 10, Ubuntu 20.04 LTS and POP OS 22.04 LTS and only the newer one running 22.04 LTS has this issue. They send me to this thread and ignore that fact that multiple people complain about this bug and they are all running the latest version of Ubutnu or POP OS.
Ticket #17553453
Thanks.
I did open a ticket on 6/21/22 and it was suggested to me by support to check this thread. I hope this is not where the ticket handling ends.
- Jay
Dropbox Community Moderator
Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system. System76 Leopard Extreme running POP OS! 22.04 (based on Ubuntu 22.04):
$ cat /etc/lsb-release DISTRIB_ID=Pop DISTRIB_RELEASE=22.04 DISTRIB_CODENAME=jammy DISTRIB_DESCRIPTION="Pop!_OS 22.04 LTS" $ cat /etc/lsb-release.diverted DISTRIB_ID=Ubuntu DISTRIB_RELEASE=22.04 DISTRIB_CODENAME=jammy DISTRIB_DESCRIPTION="Ubuntu 22.04 LTS"No firewall, no AV, no proxy on machine.
- Megan
Hi alanpmuscat, happy Friday!
Do you have any antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client by any chance?
Can you try whitelisting Dropbox as shown here? Also, please temporarily disable any antiviruses to continue troubleshooting.
You can also have a look to our Help Center article here.
