Forum Discussion

Benjamin Gordon's avatar
Benjamin Gordon
Helpful | Level 7
7 months ago

Some files appear in my account online and on my phone but not in my desktop Dropbox folder

hi all. there are some files missing from the desktop app on mac os 15.5. they are on my dropbox app / account but not downloading to the mac. any ideas why? ive tried re-installing, full unins...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for bringing this to our attention, Benjamin Gordon.

In your screenshot, I can see that a file has a "." (period) in the name. If you remove that period, does the file sync?

You can also take a look at this article for more info on how to name files so that they sync as normal.

Let me know if that helps or not.

Benjamin Gordon's avatar
Benjamin Gordon
Helpful | Level 7
7 months ago

could you pls get back to me with another suggestion as this one is not relevant - there are many files in my folders which have synced with a "." (period) in it.

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