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theblindestofbadgers's avatar
theblindestofbadgers
New member | Level 2
2 years ago
Solved

Cannot link Dropbox Mac desktop app with my account - ERR_ADDRESS_UNREACHABLE

Hi,

 

I have installed the Dropbox app on a new Mac mini. Previously I had it on my Macbook.

However, everytime I try to link the app to my account, so it syncs automatically, I get the ERR_ADDRESS_UNREACHABLE error.

 

Here are the steps I take to get the error

  1. Click on the Dropbox icon in the top bar
  2. Click the settings wheel
  3. Click 'sign in'
  4. New window appears
  5. Click 'Open sign in' 
  6. Browser opens new page: API request authorization
  7. Now it reads
    1. Dropbox would like to:
    2. Connect with your Dropbox account.
    3. Cancel/Allow
  8. I click 'allow'
  9. Then I see a new page with the error

I have tried

  • Restarting the Mac multiple times
  • Connected to my phone to test if the connection is the problem
  • Uninstalled, restarted and newly installed the app
  • Tried Chrome and Safari
  • Tried googling the problem
  • Unlinked every app and device linked to my account
  • Sign out of my account

The problem persists.

 

I do not know what else to do. Can anybody help?

 

 

desktop
Error Messages
Install
Mac
Setting up the apps

9 Replies

Replies have been turned off for this discussion
  • arkov's avatar
    arkov
    Explorer | Level 4
    2 years ago

    Same problem here. Contacted support, got the usual "deactivate anti virus apps" response. I clean installed the current osx on my macbook, now I cannot login and install dropbox. Sounds strange, that the same day you have the same problem.

  • AR0SE's avatar
    AR0SE
    New member | Level 2
    2 years ago

    Having the same issue since yesterday. 

    Tried everything above as well. 
    Tried on my MacMini as well as on my MPB - same error. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi all, sorry to hear you'e having issues with this.

     

    Could you let us know your device's exact OS version and send us a screenshot of the error as well so that we can have a visual?

     

    Any additional information is more than welcome!

  • arkov's avatar
    arkov
    Explorer | Level 4
    2 years ago

    Trying to install on 2 macbook pros with latest macOS Ventura 13.6.1

     

  • AR0SE's avatar
    AR0SE
    New member | Level 2
    2 years ago

    same error for me on MacBook Pro & macMini 
    both run MacOS 14.4

    EDIT: 
    its working again 😄 

  • arkov's avatar
    arkov
    Explorer | Level 4
    2 years ago

    Cool! For me it's still not working login in through the desktop app, only through browser.

  • arkov's avatar
    arkov
    Explorer | Level 4
    2 years ago

    Ok, works now ... you need to add "www." to the dropbox link ... 😕

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, arkov & AR0SE, thanks for reporting this! 

     

    Glad to see that everything is now back on track. 

     

    If anything pops up again, give us a shout.  Have a great rest of your week ahead!

  • theblindestofbadgers's avatar
    theblindestofbadgers
    New member | Level 2
    2 years ago

    It started working again.

    I did not change anything.

    Thanks for your help

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