Forum Discussion

Benjamin Gordon's avatar
Benjamin Gordon
Helpful | Level 7
7 months ago

Some files appear in my account online and on my phone but not in my desktop Dropbox folder

hi all. there are some files missing from the desktop app on mac os 15.5. they are on my dropbox app / account but not downloading to the mac. any ideas why? ive tried re-installing, full unins...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey littlevee99, sorry to hear that.

Can you hover over the Dropbox icon in your menu bar to see the current sync status and version of the app?

If you click on the Dropbox icon, then on your profile pic/initials and then on "view sync issues", what do you see?

littlevee99's avatar
littlevee99
Explorer | Level 4
7 months ago

Thank you for the quick support. I'm using Dropbox v224.4.4811 on macOS Sonoma 14.7.6 (the latest version). Additional information is that it was working normally without any issues for many years prior. I'm not sure if Dropbox is having a problem with the latest macOS version.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Thank you both for your replies.

    Just to make sure we've checked all fronts, can you take a look at every step in this article and let me know if anything helps?

    Specifically the part about giving the Dropbox app full disk access.

    • littlevee99's avatar
      littlevee99
      Explorer | Level 4
      7 months ago

      I have ensured and followed all the conditions in the article you mentioned. For many years, using it in this manner has never caused any issues. The problem I've identified specifically concerns files after May 12th, which coincides with a macOS update. Thank you in advance for helping us find a solution. With respect.

      • Benjamin Gordon's avatar
        Benjamin Gordon
        Helpful | Level 7
        7 months ago

        are you using file provider or dropbox's own system/location?

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