Forum Discussion

Benjamin Gordon's avatar
Benjamin Gordon
Helpful | Level 7
7 months ago

Some files appear in my account online and on my phone but not in my desktop Dropbox folder

hi all. there are some files missing from the desktop app on mac os 15.5. they are on my dropbox app / account but not downloading to the mac. any ideas why? ive tried re-installing, full unins...
desktop
sync
Benjamin Gordon's avatar
Benjamin Gordon
Helpful | Level 7
7 months ago

dbox_​ Hannah​ could you pls get back to us about this?

littlevee99​ have you tried an older version of dropbox? i haven't yet but wondering if this is caused by a recent update that happened in the background?

littlevee99's avatar
littlevee99
Explorer | Level 4
7 months ago

Based on my tests with .logicx files, if a file is uploaded to the cloud using macOS 15.5 and then synced to another machine running macOS 14.7.6 or 13.7.6, the .logicx file will not sync. However, other file types sync without issue.
Conversely, if a .logicx file is uploaded to the cloud using macOS 14.7.6 or 13.7.6, it can be synced down to all macOS versions (15.5, 14.7.6, and 13.7.6) without any problems.
I need to use both Sequoia and Sonoma for my work. However, I believe the team is likely working hard to resolve this issue. Thank you.

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