Forum Discussion

Benjamin Gordon's avatar
Benjamin Gordon
Helpful | Level 7
10 months ago

Some files appear in my account online and on my phone but not in my desktop Dropbox folder

hi all. there are some files missing from the desktop app on mac os 15.5. they are on my dropbox app / account but not downloading to the mac. any ideas why? ive tried re-installing, full unins...
desktop
sync
Benjamin Gordon's avatar
Benjamin Gordon
Helpful | Level 7
9 months ago

unfortunately its starting happening again.

any ideas?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Benjamin Gordon, sorry to hear about that! 

Have you tried signing out of the app, and then back in? Any other troubleshooting steps?

Is it the exact same experience as the one you'd mentioned before? 

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