Forum Discussion

saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files inside my Dropbox folder show up as zero bytes. Why is that?

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
restore
  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
elainemorrison's avatar
elainemorrison
Explorer | Level 3
4 years ago

Walter I tried following the instructions where it says to open Finder, right-click the folder, and set it to offline.  When I right click it opens the folder which shows me all the photos and nowhere does it give me the option to set it to offline.  It would be helpful if you had graphics showing how to do this.  

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi elainemorrison, when you right click a file in your Dropbox folder while the Dropbox desktop application is running, you should see different options there.

 

Could you attach a screenshot showing these options in order to assist you further?

  • elainemorrison's avatar
    elainemorrison
    Explorer | Level 3
    4 years ago

    Hi Jay When I go to Dropbox on my desktop and go to the folder I can check a box next to the folder or there are three dots at the far right and when I click on those it gives me options: 

     

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