Forum Discussion

4dmaze's avatar
4dmaze
New member | Level 1
12 months ago

"Sorry, this type of video cannot be saved to this device" error when saving through a shared link

Hello, I have videos that I have exported from After Effects as mp4. I right-click the video and copy the Dropbox link. Then I send it to someone as a text, they can view just fine but when they save...
Error Messages
shared links
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi there 4dmaze - sorry to hear you're having issues with this.

Can you please clarify your device's OS and if this happens with just this video or all? 

Are you able to download the file through the shared link on a desktop device normally by the way?

Any additional information is more than welcome! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content