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I shared 1 file and my sharing activity was paused
So I upload a file to share with a person. I upload it and then share the file with them. I find out I get a file saying first.
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Security Check
It seems like you were banned by our system. To unban yourself, click on the button below.
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Then I click on the button and then get.
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Unable to unban account
There was a problem. Please contact support for further assistance with removing your temporary ban.
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When trying to contact support, you can't, so the only way to do so is to post on the forums. Someone from Support will reach out and address this issue. I didn't think sharing a file after uploading it would get a person banned. I can see that doing it tons and tons of times would, but 1 time doesn't seem like it is the cause. Please reach out and let me know if I can do anything to address this issue.
At the moment, I'm afraid not.
Can you let me know when this issue started?
5 Replies
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- Hannah
Dropbox Community Moderator
Hey Kuroo, thanks for your post here and sorry to hear about that.
Have you checked the info here to see the reasons why this might have happened?
If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself.
Let me know if you have any questions.
Pretty much aye but the contents is within the limits of all policies. Is there some location to check on this in one's account?
- Hannah
At the moment, I'm afraid not.
Can you let me know when this issue started?
Right after I uploaded and share the file the email is about 20 minutes after.
