Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

CBL70's avatar
CBL70
New member | Level 2
4 years ago
Solved

Strange folder icon appears on most of my Dropbox files

This filebox is showing up on almost all of our dropbox files.  We recently got a new home pc.  i went through the sync steps for dropbox and the files show up but have this filebox on them.  when you double click on one to open it, it just spins and won't open.  Anyone know what it means and how to fix it so the files just open like they should? thanks.

Create
desktop
Folders
GUI
  • Rich's avatar
    Rich
    4 years ago
    cdelosriosru wrote:

    Have you solved the issue? I have the same problem

    It's not a Dropbox icon. It's from Windows 11 and/or OneDrive. You need to make sure that OneDrive isn't trying to sync the same files that Dropbox is syncing.

3 Replies

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey CBL70, thanks for reaching out to us!

    This doesn't actually appear to be a Dropbox sync icon.

    Have you perhaps enabled any other, third party syncing services on this computer?

    Can you try disabling them, to see if the Dropbox syncing icons come back?

    Let me know how you go.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    cdelosriosru wrote:

    Have you solved the issue? I have the same problem

    It's not a Dropbox icon. It's from Windows 11 and/or OneDrive. You need to make sure that OneDrive isn't trying to sync the same files that Dropbox is syncing.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!