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Stvno's avatar
Stvno
Explorer | Level 3
3 years ago
Solved

Stuck syncing on a file which doesn't exist anymore

My System is Mac Sonoma 14.1.1 and the dropbox stuck on a file which doesn't exist anymore. After I recognised the behaviour I deleted the file of the dropbox but it is sill on the sync mode. What ca...
Delete
desktop
sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Stvno, would you mind sending me a couple of screenshots from your files as seen when you access your account on the web, and how the same folder looks locally inside your Dropbox folder? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Stvno, signing out of the app and then signing back in, wouldn't cause your files to stop syncing, but we'll get to the bottom of this.

 

What is the sync status of the app right now, when you hover over the Dropbox icon in your menu bar?

Stvno's avatar
Stvno
Explorer | Level 3
2 years ago

It is "up to date" but no existed folder is updating

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Stvno, could you try quitting the Dropbox desktop application from the menu bar, and then delete the cache folder to see if this helps?

     

    Could you then try to add a single text file on the site to see if it syncs?

    • Stvno's avatar
      Stvno
      Explorer | Level 3
      2 years ago

      Unfortunately it didn't help. The App says still up to date and there are clearly missing files which are seen at the web browser but not at the finder on my mac.
      Also i uploaded via web a simple text file in a non syncing folder and that wasn't synced either.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the update, Stvno.

         

        Do the names of the files that are missing from your Dropbox folder have any of the characters in this article?

         

        If not, open the Dropbox app's preferences and go to the "Sync" tab > "Select folders to sync to this Mac", to see if you can find the missing folders there.

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