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Stvno's avatar
Stvno
Explorer | Level 3
3 years ago
Solved

Stuck syncing on a file which doesn't exist anymore

My System is Mac Sonoma 14.1.1 and the dropbox stuck on a file which doesn't exist anymore. After I recognised the behaviour I deleted the file of the dropbox but it is sill on the sync mode. What ca...
Delete
desktop
sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Stvno, would you mind sending me a couple of screenshots from your files as seen when you access your account on the web, and how the same folder looks locally inside your Dropbox folder? 

Stvno's avatar
Stvno
Explorer | Level 3
2 years ago

It is "up to date" but no existed folder is updating

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Stvno, could you try quitting the Dropbox desktop application from the menu bar, and then delete the cache folder to see if this helps?

 

Could you then try to add a single text file on the site to see if it syncs?

  • Stvno's avatar
    Stvno
    Explorer | Level 3
    2 years ago

    Unfortunately it didn't help. The App says still up to date and there are clearly missing files which are seen at the web browser but not at the finder on my mac.
    Also i uploaded via web a simple text file in a non syncing folder and that wasn't synced either.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, Stvno.

     

    Do the names of the files that are missing from your Dropbox folder have any of the characters in this article?

     

    If not, open the Dropbox app's preferences and go to the "Sync" tab > "Select folders to sync to this Mac", to see if you can find the missing folders there.

  • Stvno's avatar
    Stvno
    Explorer | Level 3
    2 years ago

    No...there are no characters from your list. The Folders are already set to sync but no new file is updating

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Stvno, would you mind sending me a couple of screenshots from your files as seen when you access your account on the web, and how the same folder looks locally inside your Dropbox folder? 

  • Stvno's avatar
    Stvno
    Explorer | Level 3
    2 years ago

    Hi,
    so apparently I found the solution over the weekend. The folders which are pinned to the quick access of the finder showed the status of each file at the moment of the reinstallation. So as I tried to make some screenshots I went through every quick access by hand and look what I found.
    Sorry for the inconvenience and thank you for the ongoing support!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Absolute no inconvenience helping you Stvno!

     

    Wishing you an amazing week ahead, take care! 😎

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