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Solved
Sync has stopped working
Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC. Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a new phone recently. I managed to copy the 250 files (somehow) initially, but they don't ever get updated. Please keep replies simple, as I am 69 and not very tech savvy. I don't think that I use the Dropbox app on my PC - Dropbox just comes up alongside my general files and photos. Any help welcome!
That's good news, this means that the Dropbox account on the site and the account on the computer are linked to each other. This also means you have a second Dropbox account under the other email address which is visible on the Dropbox mobile app.
Since your PC files are the ones you want on the phone, try signing out of the mobile app from the settings, and then sign into the same email you used on the desktop app. Now the correct files will appear there.
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- Megan
Dropbox Community Moderator
Hey Vishwas Gagrani, I can see that your #22560518 ticket number has been escalated, and you're working with an Advanced agent towards finding a solution.
I have informed them about this, and share any info with them from our communication in order to expedite the situation, and the priority is already high on your ticket.
I have never submitted this problem. I had a problem with syncing between my PC and my phone, but that was resolved months ago!
Please give me some proper date by which you can get it sorted out. My work is badly suffering and I have not been able to access my files since a month. It's not practicable to use files via the web interface. I have to keep updating them every hour.
Also what if it does not get sorted out soon, how would I access all my files? I see there is a Dropbox Transfer available. But for plus users it's only 2 GB. Can you provide me access to transfer my files without any additional charges? Dropbox is already an expensive investment for me, and I can't keep on paying like this.- Nancy
Hi from me as well, Vishwas Gagrani, and I’m sorry to hear about the overall situation.
As Megan mentioned above, we’ve already left an internal note to our advanced team about your case.
Since we don’t have any account visibility here, there’s not much more we can offer, so I’d definitely suggest that you continue replying to your open ticket and our specialist will further assist you with this.
