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gstewart3000's avatar
gstewart3000
New member | Level 2
11 months ago
Solved

Sync icons are no longer visible after Dropbox update on Windows

Hi there, Today, Dropbox automatically updated and ever since I can no longer see the sync icons on my files. I've repeatedly restarted and also checked the ShellIconOverlayIdentifiers section in t...
desktop
sync
  • Rich's avatar
    Rich
    11 months ago
    gstewart3000 wrote:

    Dropbox automatically updated and ever since I can no longer see the sync icons on my files.

    If you received the Dropbox for Windows update, the sync icons would have moved to a new location. They're no longer on the files themselves. Instead, Windows now has a Status column for services that use the new Cloud Sync API. If you received this update, make sure you have the Status column visible in Explorer.

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
gstewart3000 wrote:

Dropbox automatically updated and ever since I can no longer see the sync icons on my files.

If you received the Dropbox for Windows update, the sync icons would have moved to a new location. They're no longer on the files themselves. Instead, Windows now has a Status column for services that use the new Cloud Sync API. If you received this update, make sure you have the Status column visible in Explorer.

 

Dontee332's avatar
Dontee332
Helpful | Level 6
9 months ago

This does not work for me, Windows 24H2, please advise, I enabled the "Status" column in explorer, there are no icons.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 months ago
    Dontee332 wrote:

    This does not work for me, Windows 24H2, please advise, I enabled the "Status" column in explorer, there are no icons.

    Make sure you're one the Dropbox for Windows Update, otherwise the sync icons will not be in the Status column. You can go into Preferences to update it.

     

    • Dontee332's avatar
      Dontee332
      Helpful | Level 6
      9 months ago

      My sync settings dont have the option you highlighted.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Dontee332, can you send us a screenshot of what you see on your end perhaps? Please make sure to cover your device’s username, if it’s showing.

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