Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

gstewart3000's avatar
gstewart3000
New member | Level 2
11 months ago
Solved

Sync icons are no longer visible after Dropbox update on Windows

Hi there, Today, Dropbox automatically updated and ever since I can no longer see the sync icons on my files. I've repeatedly restarted and also checked the ShellIconOverlayIdentifiers section in t...
desktop
sync
  • Rich's avatar
    Rich
    11 months ago
    gstewart3000 wrote:

    Dropbox automatically updated and ever since I can no longer see the sync icons on my files.

    If you received the Dropbox for Windows update, the sync icons would have moved to a new location. They're no longer on the files themselves. Instead, Windows now has a Status column for services that use the new Cloud Sync API. If you received this update, make sure you have the Status column visible in Explorer.

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Dontee332 wrote:

This does not work for me, Windows 24H2, please advise, I enabled the "Status" column in explorer, there are no icons.

Make sure you're one the Dropbox for Windows Update, otherwise the sync icons will not be in the Status column. You can go into Preferences to update it.

 

Dontee332's avatar
Dontee332
Helpful | Level 6
9 months ago

My sync settings dont have the option you highlighted.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Dontee332, can you send us a screenshot of what you see on your end perhaps? Please make sure to cover your device’s username, if it’s showing.

    • Dontee332's avatar
      Dontee332
      Helpful | Level 6
      9 months ago

      I opened a case and have sent screenshots to support.

      • Dontee332's avatar
        Dontee332
        Helpful | Level 6
        9 months ago

        I am being told on ticket #24884796 that this is a Windows issue, and I am being asked to edit the Windows registry for potential fixes. This issue appears to be related to the icon API changes referenced in this thread and should be resolved without the need for extensive registry edits. Maybe someone else can jump on the ticket? I was asked to "reboot" to fix it.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!