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gstewart3000's avatar
gstewart3000
New member | Level 2
11 months ago
Solved

Sync icons are no longer visible after Dropbox update on Windows

Hi there, Today, Dropbox automatically updated and ever since I can no longer see the sync icons on my files. I've repeatedly restarted and also checked the ShellIconOverlayIdentifiers section in t...
desktop
sync
  • Rich's avatar
    Rich
    11 months ago
    gstewart3000 wrote:

    Dropbox automatically updated and ever since I can no longer see the sync icons on my files.

    If you received the Dropbox for Windows update, the sync icons would have moved to a new location. They're no longer on the files themselves. Instead, Windows now has a Status column for services that use the new Cloud Sync API. If you received this update, make sure you have the Status column visible in Explorer.

     

Dontee332's avatar
Dontee332
Helpful | Level 6
9 months ago

I opened a case and have sent screenshots to support.

Dontee332's avatar
Dontee332
Helpful | Level 6
9 months ago

I am being told on ticket #24884796 that this is a Windows issue, and I am being asked to edit the Windows registry for potential fixes. This issue appears to be related to the icon API changes referenced in this thread and should be resolved without the need for extensive registry edits. Maybe someone else can jump on the ticket? I was asked to "reboot" to fix it.

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