Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

gstewart3000's avatar
gstewart3000
New member | Level 2
11 months ago
Solved

Sync icons are no longer visible after Dropbox update on Windows

Hi there, Today, Dropbox automatically updated and ever since I can no longer see the sync icons on my files. I've repeatedly restarted and also checked the ShellIconOverlayIdentifiers section in t...
desktop
sync
  • Rich's avatar
    Rich
    11 months ago
    gstewart3000 wrote:

    Dropbox automatically updated and ever since I can no longer see the sync icons on my files.

    If you received the Dropbox for Windows update, the sync icons would have moved to a new location. They're no longer on the files themselves. Instead, Windows now has a Status column for services that use the new Cloud Sync API. If you received this update, make sure you have the Status column visible in Explorer.

     

Jamieharrington's avatar
Jamieharrington
New member | Level 2
7 months ago

Having this issue.  All the above steps are not working.  So glad I switched to Windows from Mac.  I love troubleshooting Windows issues in my precious spare time 😒

Jamieharrington's avatar
Jamieharrington
New member | Level 2
7 months ago

I DO NOT have this option after updating Dropbox from the website

 

  • Jamieharrington's avatar
    Jamieharrington
    New member | Level 2
    7 months ago

    I fixed this by rearranging (renaming) the shellconoverlayidentifiers.  
    Go to Registry Editor.

    (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers)

    Rename each Dropbox registry by adding spaces at the beginning of the filename.  I used 3 spaces for each entry.  

    Close registry and get your icons back.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey Jamieharrington, thanks for posting here! 

      Judging by your latest message in this thread, it looks like you managed to fix this issue, right? 😇

      Just checking to see if you'd like me to jump in here, and troubleshoot with you, or if you're all set. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!