HelloThe Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.Mac 10.14.6Dropbox 152.4.4880

Hello,I find the new Icon Setup useless. I suggest to bring it back as it was before the Update.I think the most important thing is to be able to know if there's a SYNCHED LOCAL File in a Folder, that is eaten your Local HD Space.So the Grey Icon was super useful before the Icons Update. It showed that there were no SYNCHED file in the Folder. Now the Grey Icon shows me if there ìs at least one Online-only file in the folder, but olso if there anything else (Synched full green, or Half green file in the folder). It's Basically useless... because the important thing is to know if there's some file left that weight on Local HD. The best solution was that GREY Icon tells me that there is NO LOCAL SYNCHED file in the folder, so I know that the files inside that folder is Only on CLOUD, since the most important thind is managind and knowing witha a glance if there's some Local file in a folder.Now I dont know at first glance if I have some local file in every folders... i have to open all the folders and look inside. Thant's vary bad Update.Is there any chance to make it back as it was the Synch system?Thank you

I though it was an issue but I realised it's a weird change to DB icon definitions. Earlier the white circle with a green outline and green checkmark meant a folder contains files that are both Online Only files and Available Offline. Now it signifies that a file or folder has been opened by double-clicking, or through a third-party application, and synced. That means we no longer have an icon that indicates a folder contains mixed sync status files but we do have Two icons that show a file is available and synced. Not a fan of this change. 💤

Walter Jay Greg-DB Nancy sukrith Lusil tagging you all because I've seen you respond on other threads recently. Can we get someone at Dropbox to please respond on this thread? We all care about the Dropbox product—we are such devoted users we are taking the time to engage and interact here, in the hopes it can make a difference for a product we all use daily and clearly care about. This icon change has been truly debilitating to day to day Dropbox usage, and to our work as a result. Can we please get a response from someone at Dropbox? Seeing this thread continue on for so long, and the impact this issue has caused, without Dropbox responding to it directly has been really disheartening. From each of your responses on other threads I can tell that you all clearly care about helping people. Thank you for that. I know we all greatly appreciate the help you and all the Dropboxers offer on these forums. I'm asking that someone please respond here now, even if you don't have all the answers yet. It would really go a long way just to know that this is something Dropbox has taken note of.

Here's the latest reply from Dropbox: Dear customer, Are you an idiot? The new system could not be simpler. A green icon means A, B, C, or D. And sometimes E. A gray icon means F, G, or H. Except when it means I. (Please see attached schedule of icons for additional details.) A white icon means J, K, L, or M. Basically, it's for folders that are a mixture of online and offline. Except sometimes white icons are arbitrarily attached to individual files. This means either that the file itself is a mixture of online and offline, or that it was synced using a different means than a file with a green icon. If you synced your file over Wifi, it will appear green; if you used LAN, then it will be white. (This may vary depending on your OS, so please see attached schedule.) Like I said, the system is staggeringly simple, and you are a pathetic dolt for not understanding it. If you were smarter, you would like the new system. To follow up with customer service, please navigate our nonexistent customer service page. Sincerely,Dropbox

Since Dropbox changed the meaning/usage of the selective sync icons, Dropbox has been impossibly more difficult to use on a day to day basis. The previous and vastly superior selective sync icons were so perfect—at a quick glance you knew if a folder was fully online only, fully offline, or a mixture of both. It gave you all the information you needed, at a glance, and made freeing up space on your drive a breeze. It was so elegant in it's simplicity. The recent change though, has been such a huge step backward. Now you can no longer see at a glance if a folder contains a mixture of "offline" and "online" files; forcing you to dig into it's contents and look at every inclosed file individually. Sadly, this change has given so many diehard users no other option but to consider having to find alternatives to Dropbox. Please either: 1) Bring back the old and far superior selective sync icon system, or2) Create a 4th icon that denotes if a folder has a mixture of "online only" and "offline" files

Syncing icons on the files in the Dropbox folder have changed

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Frennys
Explorer | Level 4
3 years ago
Dea All, since a few days I noticed that my dropbox app installed on Windows 11 behaves in a different way than usual. First, I no longer have the solid green dots in my off-line files but white-green dots, moreover the interfaces also changed (I had a menu to select off-line and online sync but now the comments are in the main preference menu). Any explanation? I am sure my explanation wasn't very clear, sorry.
Hannah
Dropbox Community Moderator
3 years ago
Hey Frennys, thanks for posting to our Community.

Would you mind sending over some screenshots of the changes you see?

That way we can get a better understanding and a visual of what you mean.

Thanks in advance!
Hannah
Dropbox Community Moderator
3 years ago
Hey johnrinek, thanks for taking the time to post here!

Are you seeing the green check mark in the white circle on files as well, instead of just folders?

Would you mind sending over some screenshots, explaining what you see, so we can have a visual as well?

Also, is syncing up to date on your Dropbox app? You can hover over the Dropbox icon in your menu bar, to check.

Thanks in advance.
jackprest
Explorer | Level 4
3 years ago
Hi All,

I've recently had an issue where folders and individual files that are stored locally in my dropbox folder (in finder) are showing up with the "green tick on white background" not the "green tick on green background" as I would expect. I have to click on the file and "Make Available offline" to get the correct green tick to show. This is all for files that are 100% available and stored on my hard drive in local storage.

Also folder which previously showed the "green tick white background" as they held files both stored locally and online only are now showing up as the online only cloud icon. See the below file structure where everything in the folder "2022-07" is stored locally. All the files further in those folders down to individual files have the same "green tick on white background". You can also see my older "zzzTemplates" folder is still "solid green tick". The folder "2022" is also showing up as a cloud online only when it
The same thing happens for all new files I move into dropbox via finder.

I spoke with dropbox support and they were useless spent half an hour going in circles for them to then tell me that the "green tick white background" no means available online and offline, so trying here to see if anyone has the same experience, knows this is true or any other help.

I have reinstalled dropbox to latest version. Specs below:
Macbook Pro 14,3
OSX Mojave 10.14.6
Dropbox Build v152.4.4880
Hannah
Dropbox Community Moderator
3 years ago
Hey jackprest, thanks for reaching out.

Since there's a new version of the Dropbox app out today, would you mind updating the app, to see if you see the same thing?

Thanks.
jackprest
Explorer | Level 4
3 years ago
Thanks for the reply Hannah . Yeah latest build 152.4.4880 just installed again to double check. Still the same issue.
William F.5
Helpful | Level 6
3 years ago
Yes, the new system of having two types of green synced icon is incredibly frustrating. For some reason, I have folders that are solid green and folders that are hollow green (even though they are completely local), and I have files that are solid green and files that are hollow green. Yet there is no difference between how I synced them in the first place or how I've used them since then. All of these files and folders are fully local.

I got the following description of the distinction from a Dropbox chat, and it makes NO sense to me:

>>
A file with the available icon (white background with a green tick), means that the file is downloaded to your PC/Mac. Files in this state have been made available by opening the file with a double click or using a 3rd party app.

A file with the online-only icon (grey background with a white cloud), means that the file is online-only and is merely a placeholder file which takes up close to zero bytes on your PC/Mac.
William F.5
Helpful | Level 6
3 years ago
Sorry, I pasted the wrong section of my chat. I meant to post this part:

>>
A file with the available offline icon (green background with a white tick) means that the file is downloaded to your PC/Mac. Files in this state have been made available offline by right clicking the file and selecting Make available offline.

A file with the available icon (white background with a green tick) means that the file is downloaded to your PC/Mac. Files in this state have been made available by opening the file with a double click or using a 3rd party app.
michela6
Explorer | Level 4
3 years ago
Hello everyone
I would like to know why the icons associated with dropbox files have changed: from green with a white check mark (so that the file or folder is fully synchronized and saved locally) they have become white with green ticks (therefore that the folder contains a mixed files and folders available offline and online only, but all files are marked with this icon, not just folders!)
is it a bug? Will the icons return to the way they used to be? I would like to restore the old icons, then sync locally
Thank you all!
Joseph R.15
Helpful | Level 6
3 years ago
Hi, I'm having the same issue here. A large amount of files stored locally are now all showing a green check mark in a white circle. I have a Macbook, an iMac and a Windows machine, fully up to date. I can't figure out any scheme that would explain the icons I'm seeing. There are folders with no icon, folders with a white check mark in a green circle, and folders and files with both white check marks in green circles and green check marks in green circles, yet everything is stored locally. So only the white check marks in green circles correspond to the icon descriptions on the Dropbox website. I'm fully sync'ed. Confusing.