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Forum Discussion

johnrinek's avatar
johnrinek
Helpful | Level 6
4 years ago

Syncing icons on the files in the Dropbox folder have changed

Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that ...
desktop
GUI
sync
rusdom's avatar
rusdom
Collaborator | Level 9
4 years ago

Just for clarity for anyone skimming through... when I reached out to Dropbox support about the icon issue, this was the explanation they gave:

 

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Dropbox Support Response

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We’ve recently updated our sync icons to give you a more accurate idea of what sync state your files and folders are in.

 

For example:

  • A file with the available offline icon  

     

    green background with a white tick) means that the file is downloaded to your PC/Mac. Files in this state have been made available offline by right clicking the file and selecting Make available offline.
  • A file with the available icon (  

     

    white background with a green tick), means that the file is downloaded to your PC/Mac. Files in this state have been made available by opening the file with a double click or using a 3rd party app.
  • A file with the online-only icon (  

     

    grey background with a white cloud), means that the file is online-only and is merely a placeholder file which takes up close to zero bytes on your PC/Mac

 
A folder’s sync icon will depend on what files are contained within that folder.

 

For example:

  • If a folder contains at least 1 online-only file then the folder’s sync icon will be online-only 

     

  • If a folder contains zero online-only files and at least 1 available file then its sync icon will be the available icon 

     

  • If a folder contains only available offline files then its sync icon will be available offline 

     

 ---------------------------------

cindy t.3's avatar
cindy t.3
Collaborator | Level 9
4 years ago

And THAT's the problem.  The meaning of icons has changed in a way that does NOT tell us anything useful. A cloud for a folder that has a mix of online only and available files is NOT USEFUL. And I thought the mixed status symbol (a folder with available and online only files) was a green line in the white circle with a green rim -- where has that gone??????????????? I actually pay for this program, so expect that changes won't screw it up like this.

  • leolaurettimusic's avatar
    leolaurettimusic
    Helpful | Level 6
    4 years ago

    I guess Dropbox simply doesn't care....

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