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Forum Discussion
Syncing icons on the files in the Dropbox folder have changed
Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that ...
Just for clarity for anyone skimming through... when I reached out to Dropbox support about the icon issue, this was the explanation they gave:
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Dropbox Support Response
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We’ve recently updated our sync icons to give you a more accurate idea of what sync state your files and folders are in.
For example:
- A file with the available offline icon
green background with a white tick) means that the file is downloaded to your PC/Mac. Files in this state have been made available offline by right clicking the file and selecting Make available offline. - A file with the available icon (
white background with a green tick), means that the file is downloaded to your PC/Mac. Files in this state have been made available by opening the file with a double click or using a 3rd party app. - A file with the online-only icon (
grey background with a white cloud), means that the file is online-only and is merely a placeholder file which takes up close to zero bytes on your PC/Mac
A folder’s sync icon will depend on what files are contained within that folder.
For example:
- If a folder contains at least 1 online-only file then the folder’s sync icon will be online-only
- If a folder contains zero online-only files and at least 1 available file then its sync icon will be the available icon
- If a folder contains only available offline files then its sync icon will be available offline
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"If a folder contains at least 1 online-only file then the folder’s sync icon will be online-only "
How does that make sense? How is it better for users to see a folder is online-only when the majority of files are downloaded and availble?
Please rollback to the previous system 😞
Does anyone at Dropbox actually read this forum? This change seems universally despised, but there's no way of knowing whether it will be rolled back or not. I think we would all like to know. If this is a permanent change, I will likely end my subscription and go back to using my free university Box Sync account. Box has plenty of issues of its own, but at least I can understand what the sync icons mean.
William F.5 I believe Dropbox is already aware of the situation.
The problem might be related with the time necessary to redo this update.
This becomes even more relevant after the announcement two months ago of significant price increases in our business subscriptions during this year.
What surprises me the most is that someone at Dropbox proposed this 'good' idea and the rest of the staff or the people who decide go ahead with it. Nobody inside questioned why, nor the advantage for its users?
Let's make this update because it will improve the user experience and help them do something (which no one can explain)... instead, let's deliver a 'concept version' of what Smart Sync would be.
Latest feedback from Drobpox:
"Hello, thank you very much for that.
We are aware of what our users have been saying about the new sync icons.
Dropbox is always looking for ways to improve for our users. We always want to make things easier and simpler. We'll make sure your feedback is given to the engineering team who look after Dropbox on people's desktop and app. They are always looking for ways to improve the Dropbox experience.
Thanks again for reaching out to us. Have a great week."
