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Forum Discussion
Syncing icons on the files in the Dropbox folder have changed
Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that ...
Just for clarity for anyone skimming through... when I reached out to Dropbox support about the icon issue, this was the explanation they gave:
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Dropbox Support Response
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We’ve recently updated our sync icons to give you a more accurate idea of what sync state your files and folders are in.
For example:
- A file with the available offline icon
green background with a white tick) means that the file is downloaded to your PC/Mac. Files in this state have been made available offline by right clicking the file and selecting Make available offline. - A file with the available icon (
white background with a green tick), means that the file is downloaded to your PC/Mac. Files in this state have been made available by opening the file with a double click or using a 3rd party app. - A file with the online-only icon (
grey background with a white cloud), means that the file is online-only and is merely a placeholder file which takes up close to zero bytes on your PC/Mac
A folder’s sync icon will depend on what files are contained within that folder.
For example:
- If a folder contains at least 1 online-only file then the folder’s sync icon will be online-only
- If a folder contains zero online-only files and at least 1 available file then its sync icon will be the available icon
- If a folder contains only available offline files then its sync icon will be available offline
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It's really astonishing that such a useless change that has such a a major impact on the usability of their flagship product somehow made it through the numerous checks and code reviews required to get into a final release. It's actually worse than useless because it removes functionality that was there before and worked as desired. On top of that it creates confusion around something that has always been simple and straight forward.
Please revert to the previous sync icon scheme.
- I encourage people you know to vote of this idea. That appears to be the only way to get the company to take it seriously. Now that I realize everyone is getting different answers from tech-support, it’s clear that no one is in charge at dropbox. Customer service was really great about two years ago but I guess the company is falling apart. Hoping for the best but looking into pCloud for now.
Can not for the life of me understand these changes. Even after a month of trying to get used to it, I am still confused. It's so obviously worse, the only explanation I can fathom is that it is a sabotage.
I don't even bother looking at the icons any more, because they convey such little meaning.
DropBox used to be one of the very few things that just nailed it, that I really loved. Now it's just joined the pile of crappy things that I tolerate.
