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Forum Discussion
Syncing icons on the files in the Dropbox folder have changed
Hello
The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.
Mac 10.14.6
Dropbox 152.4.4880
163 Replies
Replies have been turned off for this discussion
- Rua - I suggest you read this form to understand why people are so furious. This change makes the system useless. We need to be able to see (1) when a folder is mixed between cloud and downloaded (2) when a folder is all-cloud (3) when a folder is fully downloaded to our system.
This is how it used to be (it was perfect); this is how our company workflows worked, and anything that does not provide this is a violation of our trust, an violation of the reason we brought our companies to Dropbox, and an end to our ability to work with you. - The callous disregard for the customer is truly staggering. Because of having an entire team on Dropbox, I am sluggish in moving our whole business elsewhere until the end of the year, but I look forward to people sharing their notes about which services they recommend. Has everyone going public with their complaints to dbox_ and @dropboxbusiness and @dropboxsupport and ceo drewhouston on Twitter as well?
I tried emailing the heads of dropbox. Found their emails online and I'm tracking this email, and I've seen they've clicked on this forum thread.
It sucks to have gone this way, but let's see if it works.
In case you want to do it yourself, the emails are [Mod: removed as per Community Guidelines] , and just go to the about pages and email the big chiefs there.
best,
I found a solution. Leave Dropbox. I now have my Dropbox files way under 2G and will not be renewing my paid subscription when it comes due next month. All my other files are now happily residing in someone else's cloud where they always sync correctly and I know exactly what is available off-line and what is not. And my annual cost decreased by a few bucks.
William F.5 Ummm, did you even look at the icon reference sheet? Everyone knows that means the folder synced on a Monday. Come on, be smarter.
CC: Product and Design team
One other thing... this may sound crazy, but if you want to convey a new state then maybe, I don't know, come up with a new icon? I know, I know, this is edgy and extreme, but it actually can be done. The universe will not implode if more than 3 folder sync icons exist simultaneously.
Actually, it's even more complicated that this, because I have FOLDERS that consist entirely of local files but for some reason have a white icon.
Here's the latest reply from Dropbox:
Dear customer,
Are you an idiot? The new system could not be simpler.
A green icon means A, B, C, or D. And sometimes E.
A gray icon means F, G, or H. Except when it means I. (Please see attached schedule of icons for additional details.)
A white icon means J, K, L, or M. Basically, it's for folders that are a mixture of online and offline. Except sometimes white icons are arbitrarily attached to individual files. This means either that the file itself is a mixture of online and offline, or that it was synced using a different means than a file with a green icon. If you synced your file over Wifi, it will appear green; if you used LAN, then it will be white. (This may vary depending on your OS, so please see attached schedule.)
Like I said, the system is staggeringly simple, and you are a pathetic dolt for not understanding it. If you were smarter, you would like the new system.
To follow up with customer service, please navigate our nonexistent customer service page.
Sincerely,
DropboxAnd we acknowledge that what the sync icons mean, and we're saying is that this was a completely unnecessary, useless, not completely though out change that does noting to improve the usability of the service, and in fact makes it more confusing and less intuitive. Sometimes the Product and Design teams get it wrong. Can they just take the L on this one and change it back?
yes, for the BILLIONTH time, none of us misunderstand what the ticks now mean. The contention is, and always was, that it is a BAD system.
In particular:
• the distinction between files which are AVAILABLE and AVAILABLE OFFLINE is so trivial that it doesn't warrant a different icon.
• we have lost the ability to determine which "online-only" folders contain local files, and which don't.
The previous system was just perfect, and this new system is nonsensical and confusing. And as a result, I am currently looking for a new cloud service for my business.
