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Forum Discussion
Syncing icons on the files in the Dropbox folder have changed
Hello
The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.
Mac 10.14.6
Dropbox 152.4.4880
163 Replies
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Indeed cindy t.3 that temporary "solution" from the support doesn't deserve any comment/consideration.
Just got a great (insert eyeroll) from support: If it is of any help at all, even for the time being, if you know that a folder contains both online-only and local files, you could rename the folder to something like: [Actual name of the folder] (mixed).
Apparently nobody in support actually uses Dropbox in the real world.
Even if Googledrive or onedrive or the others don't have as good of an icon system as Dropbox USED to have, their customer service can't be any worse!
Does anyone know if GoogleDrive or Onebox (or one of the upstart companies) has an icon system like what Dropbox used to have?
I'm going to suggest to my boss that we move to another cloud service. The remote interns are wasting too much time with the now-meaningless "cloud" icon which now can secretly hide massive downloaded files.
Still waiting...
I tweeted to Dropbox and someone replied, said they would look into it but it feels like this is falling on deaf ears. Feel free to do the same, folks.
I am also thinking of moving my company elsewhere although I prefer not to because of the hassle, but the icon system as it is now just doesn’t work. Like you, losing lots of productivity time with my partners who can no longer figure out what is on or off-line.
Boggles the mind that they did this.
Has anyone heard any new responses from Dropbox lately?
This change has been so debilitating. It's been weeks of lost productivity now...I'm not sure how much longer I can hold out.
Totally agree arigoldfilms.
I also don't know how long they will take to get the previous back. Hopefully soon!
It’s very frustrating that this topic is not getting upgraded, there are actually a bunch of different complaint threads about it spread out across the community, but because the topic’s commenters aren’t consolidated, Dropbox is not seeing or responding to them.
The stupidity of this icon change makes me so annoyed every day while I (try to) work. They really messed up a great product and the time is ticking before my company moves to another cloud service.
Agree ! I also sent a message in the community asking if it was me having issues. The new app looks like the old one but malfunctioning!
