We’re Still Here to Help (Even Over the Holidays!) - find out more here.

Forum Discussion

Explorer | Level 4

7 years ago

Solved

Syncing is stuck on a Mac. What could be the culprit here?

I have a Mac Air (photo attached includes system data). I have noticed for the last two days that the DropBox desktop icon is constantly syncing three files. I have no "blue icons" in my Dropbox fold...

Jane
7 years ago
Hey WolfgangHaak, I’ve moved your post here, as the two descriptions are very similar & I’d like to see if the troubleshooting posted here fixes this issue for you. Could you have a quick look on our suggestions above?

There’s also a new Stable Build that was released just yesterday → (Stable Build 84.4.170). Could you give it a go if it’s not too much trouble & see if this gets the syncing issue sorted?

Thanks again & please let us know of the outcome here!

Explorer | Level 4

7 years ago

Hi Здравко

Thanks, I followed your instructions and it seems there's nothing flagged as issues:

damp133121:~ haak$ ls -alRP ~/Dropbox | grep " -> "
damp133121:~ haak$ sudo chflags -R noschg "/Users/$USER/Dropbox"
Password:
damp133121:~ haak$ sudo chflags -R nouchg "/Users/$USER/Dropbox"
damp133121:~ haak$ sudo chown -R "$USER" "/Users/$USER/Dropbox"
damp133121:~ haak$ chmod -R u+rw ~/Dropbox
damp133121:~ haak$

Dropbox went to up to syncing several thousand files, but after it was done it went down to the same six files it was stuck on before. So I guess unlink/relink then, right?

Legendary | Level 20

7 years ago

Oh.. i.e. You haven't readed the link pointed. Try! :wink:

Two things are clear now: 1 - you haven't permission problems and 2 - there are no wrong symbolic links.

PS: Ok, I will copy everythig here (without link):

Full application uninstall to clear everything left.

Unlink Dropbox.
Stop the application.

Execute following commands:

rm -rf ~/Library/Application\ Support/Dropbox
rm -rf /Applications/Dropbox.app
rm -rf ~/.dropbox

After that download & install it again (including link to the Dropbox account).

WolfgangHaak
Explorer | Level 4
7 years ago
Ok, after clearing with
rm -rf ~/Library/Application\ Support/Dropbox/Dropbox.app
I unlinked/relinked Dropbox. After a few minutes of syncing frenzy, everything is ok now. Yay!
Thanks heaps!
- Jane
  Dropbox Staff
  7 years ago
  Perfect WolfgangHaak, have a wonderful weekend ahead! 😊
  - macgarvin
    Explorer | Level 4
    7 years ago
    Jane wrote:
    Perfect WolfgangHaak, have a wonderful weekend ahead! 😊
    I've had the same issues with the same setup, and appear to have solved it for me on two MacOS 10.16.6 machines following the path (partly) suggested by Jane of repairing permissions, ensuring that v84.4.170 was installed, and then delinking and relinking the accounts. HOWEVER when a coworker, Jennfer, logs into her account on either machine Dropbox won't start for her, indicates that there is a permissions issue, and to contact support with the error message below in italics.
    Anyone have any quick thoughts on how to solve this before I try contacting support?
    Cheers, Malcolm
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 84.4.170
    bn.DROPBOXEXT_VERSION: failed
    bn.is_frozen: True
    machine_id: 23843ba5-7737-5d6d-9bc1-b984f6d0fb7d
    pid: 8030
    ppid: 1
    uid: 502
    user_info: pwd.struct_passwd(pw_name='jennifer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Jennifer ******', pw_dir='/Users/jennifer', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='jennifer', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Jennifer *****', pw_dir='/Users/jennifer', pw_shell='/bin/bash')
    euid: 502
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'jennifer', '_serialnumberd'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'jennifer', '_serialnumberd'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/jennifer'
    appdata: '/Users/jennifer/.dropbox'
    real_path='/Users/jennifer/.dropbox'
    mode=0o40700 uid=502 gid=20
    parent mode=0o40755 uid=502 gid=20
    dropbox_path: None
    not found
    parent not found
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-resources/python-packages-37.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/wn/dsl2g5x90zj3b3yfcksv097m0000gp/T'
    real_path='/private/var/folders/wn/dsl2g5x90zj3b3yfcksv097m0000gp/T'
    mode=0o40700 uid=502 gid=20
    parent mode=0o40755 uid=502 gid=20
    Traceback (most recent call last):
    File "dropbox/sqlite3_helpers.pyc", line 647, in conn
    AttributeError: '_thread._local' object has no attribute 'conn'
    
    During handling of the above exception, another exception occurred:
    
    Traceback (most recent call last):
    File "dropbox/sqlite3_helpers.pyc", line 943, in __init__
    File "dropbox/sqlite3_helpers.pyc", line 956, in _load_db
    File "dropbox/sqlite3_helpers.pyc", line 962, in _do_migrations
    File "contextlib.pyc", line 112, in __enter__
    File "dropbox/sqlite3_helpers.pyc", line 661, in cursor
    File "dropbox/sqlite3_helpers.pyc", line 649, in conn
    File "dropbox/sqlite3_helpers.pyc", line 629, in _create_conn
    File "dropbox/sqlite3_helpers.pyc", line 550, in connect
    File "dropbox/sqlite3_helpers.pyc", line 541, in load_sqlite_ext
    sqlite3.OperationalError: dlopen(/Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib.dylib, 10): image not found
    
    During handling of the above exception, another exception occurred:
    
    Traceback (most recent call last):
    File "dropbox/sqlite3_helpers.pyc", line 647, in conn
    AttributeError: '_thread._local' object has no attribute 'conn'
    
    During handling of the above exception, another exception occurred:
    
    Traceback (most recent call last):
    File "dropbox/client/main.pyc", line 7725, in main_startup
    File "dropbox/client/main.pyc", line 3191, in run
    File "dropbox/client/main.pyc", line 1631, in startup_low
    File "dropbox/client/multiaccount/instance_database.pyc", line 759, in __init__
    File "dropbox/client/multiaccount/instance_database.pyc", line 153, in __init__
    File "dropbox/sqlite3_helpers.pyc", line 949, in __init__
    File "dropbox/sqlite3_helpers.pyc", line 910, in rebuild
    File "dropbox/sqlite3_helpers.pyc", line 649, in conn
    File "dropbox/sqlite3_helpers.pyc", line 629, in _create_conn
    File "dropbox/sqlite3_helpers.pyc", line 550, in connect
    File "dropbox/sqlite3_helpers.pyc", line 541, in load_sqlite_ext
    sqlite3.OperationalError: dlopen(/Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib.dylib, 10): image not found

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!