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Website times out during an upload on multiple browsers
Using Windows 11. Started a trial account about a week ago as looking for a reliable cloud provider. Uploaded several large files 5-10gb through the website and it worked fine (in total have maybe 100gb of files uploaded of the 2tb with the premium trial subscription).
Then I tried to load a file yesterday and after selecting the file there's a delay for the black status box to even appear in the bottom right of the screen and when it does it just sits there, stuck on the initial screen. Eventually it times out and the "Wait" or "Leave Page" box appears. Have tried this at least 10-15 times with Chrome. Have tried Firefox, Edge, etc. Same thing.
I tried to chat with a human at least 10 times and every time it says it's transferring to an agent it just sits there and nothing happens (waiting as long as 30 minutes). Sent two emails through the appropriate Help sections and nobody responds.
Is this company serious?
2 Replies
- Mark
Super User II
Uploading via the website is designed for when you are not at a computer. I'd strongly suggest downloading and installing the client and just dropping the files you want in to the Dropbox folder. Then it uploads in 4mb blocks and wont fail if the internet drops etc.
In terms of your tickets whats showing at http://www.dropbox.com/support (and note they wont reply on a weekend and submitting multiple moves you to back of queue).
- Rich
I tried to chat with a human at least 10 times ...
I don't know if it's changed but I seem to remember that the trial accounts didn't include live chat. That could be why it just sits there. Also, you usually can't just email Support. You need to open a ticket through the Support page. Dropbox Support only works weekdays so if you've opened a ticket after close of business on Friday, you'll usually have to wait until at least Monday for a response.
If you haven't already, and the option is available to you, I'd open a ticket by filling out the form through the Support page.
