Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

98765's avatar
98765
New member | Level 2
2 months ago

Website times out during an upload on multiple browsers

Using Windows 11. Started a trial account about a week ago as looking for a reliable cloud provider. Uploaded several large files 5-10gb through the website and it worked fine (in total have maybe 10...
upload
Web
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
98765 wrote:

I tried to chat with a human at least 10 times ...

I don't know if it's changed but I seem to remember that the trial accounts didn't include live chat. That could be why it just sits there. Also, you usually can't just email Support. You need to open a ticket through the Support page. Dropbox Support only works weekdays so if you've opened a ticket after close of business on Friday, you'll usually have to wait until at least Monday for a response.

If you haven't already, and the option is available to you, I'd open a ticket by filling out the form through the Support page.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!