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care4rei's avatar
care4rei
Explorer | Level 3
7 years ago
Solved

Syncing issue on macOS 10.15 Catalina

I have a trouble of dropbox syncing on macOS 10.15 Catalina.When I restart my macbook pro, dropbox starts syncing all the time and it shows all my files in dropbox is syncing.The syncing may take a l...
desktop
Mac
sync
  • Jane's avatar
    Jane
    7 years ago
    Hey J-Sync, thanks for staying in touch here! 
     
    As a follow-up step, I’d recommend unlinking & relinking your account on your Mac once, since it recreates the local database. Can you let me know if you’ve already done that? 
     
    You could also check out the steps below. Please note that it is very important to follow these steps specifically as failure to do so may result in other issues:
     
    #1. Make sure the Dropbox desktop application is running & click on the Dropbox icon in your menu bar. → Then click next to your profile picture in the Notifications panel. 
    #2. Select 'Preferences' & then navigate on the 'Account' tab.
    #3. Hold down the 'Option/Alt' key. 
    #4. Click on the 'Fix Permissions' button (make sure you're still holding down the 'Option/Alt' key. 
    #5. You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones. 
     
    Once you get a chance to have a look at my pointers, please keep me updated on the results!
J-Sync's avatar
J-Sync
Explorer | Level 4
7 years ago

Thanks, Fiona. Yes - I've tried reinstalling the latest version (84.4.170) twice, and it hasn't altered the behaviour.

Is there any sort of debugging information I can give you to speed this along?

Any ideas what could be causing this? My first thought is that it's something to do with the new file security system in Catalina. I have allowed Full Disk Access to Dropbox though. I'm stumped. Please help sort this ASAP.

chrisacam's avatar
chrisacam
Collaborator | Level 8
7 years ago

J-Sync Mine is actually quite stable now and I've not had any sync issues for a few days. Mine also stopped the constant attempt to sync on every reboot.

The way I fixed this in the end is to enable the Dropbox Beta install (Mine is now at v85.3.138 ) as the most current stable release did not help me.

I also updated my Mac to 10.15.1 which has just in the last few days been released by Apple.

I also gave full disk access to Dropbox.

All that, following a reinstall of Dropbox from scratch and a complete unlink, delete all Dropbox files from Finder, then relink of the Mac to my Dropbox account and wait for download of all files again, all seems to have resolved this for me.

I'm not convinced it will do the same for others however, because I see other forum posts about this where people have also tried this and it hasn't fixed it.

Hope that helps.

Chris

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