Forum Discussion

JoshSorenson's avatar
JoshSorenson
Explorer | Level 4
3 years ago

Syncing Issues and slowness across many users

Hello Dropbox Fam, We are facing an issue with our dropbox installations. We have about 70 users and 110TB of content on our drive. We heavily use Smart Sync and most users only have about 50-100G...
desktop
Mac
sync
JoshSorenson's avatar
JoshSorenson
Explorer | Level 4
3 years ago
It’s across 40 different computers so I’m not sure how to gather that info for you too quickly.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JoshSorenson, are they all using the new File Provider version of the Dropbox desktop application? This prevent the use of LAN sync, which could be used to speed up syncing in the background.

 

Have you checked that their bandwidth isn't restricted in the Dropbox desktop application preferences?

  • JoshSorenson's avatar
    JoshSorenson
    Explorer | Level 4
    3 years ago

    It isn't available for me, but also it specifically mentions that it may be slow for enviroments with 300k+ files. Also we are all remote so the Lan Sync isn't even used ever. I'd be willing to try it though, but it doesn't seem to be available for me.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      JoshSorenson, if you’re syncing more than 300k files locally, this may affect your Dropbox app’s performance indeed. Have you tried using selective sync to remove some large folders from the Dropbox app, that you don’t need to sync locally?

       

      Does this seem to help at all? 

       

      Can you also send a screenshot of what you see in your Bandwidth settings?

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